Customer Service
Customer Service and General Inquiries
Aspenbloom Pet Care
1700 17th Ave SE
Albuquerque, NM 87124
customerservice@aspenbloompetcare.com
Consultations
On consultations, whether by email or phone, once you’ve received your consult, there are no refunds. Refunds are available only if you cancel prior to your appointment 24 hours in advance (if by phone) or prior to the agreed upon deadline delivery date of your email consult. Once you have received your consultation, similar to software sales, no refunds are available at that time.
Shipping Info
We use USPS Priority Flat Rate Shipping to ship your order. Every product is made fresh and usually ships within 7 working days.
We currently do not ship internationally.
Return Policy
We want you to be completely satisfied with your purchases from Aspenbloom Pet Care/Supply. If, however, you are not completely satisfied with any aromatherapy spray we will issue a full refund for the product price less the cost of shipping. You have 14 days to return a product.
NOTE: All book sales are final
Please note that returns due to dislike, size, packaging etc. will incur a 20% restocking fee.
To return your product please contact us for a return authorization. We will email you with instructions on how to return your product to us.
Once we have received your product we will then issue you a refund via company check. We do not pay for return shipping charges. If however your product was defective or was a mistake on our part we will gladly pay your return shipping charges.
Our Privacy Policy
We respect your privacy and therfore never sell, trade, or give your personal information or e-mail addresses to third parties not affiliated with your online order. You will only receive e-mails from us regarding your order.
Do you offer wholesale?
Yes. Please contact us at wholesale@aspenbloompetcare.com for wholesale information to be sent to you.
Do you accept credit cards?
Yes. We accept VISA, MasterCard, AMEX, and Discover. You can also use PayPal.
Please note: 2Checkout.com, Inc. is an authorized retailer of goods and services provided by Aspenbloom Pet Care
